Web Analytics
Terms And Conditions – Eywa Loves You

Terms And Conditions

1. PROGRAMME OVERVIEW

The Relocation Support Programme (the “Programme”) is a limited promotional initiative offered by RVL REAL ESTATE L.L.C, license number 1069474, registered address: Office 202-201-396, Insurance Building, Al Rega, Dubai, UAE (the “Company”) to eligible purchasers of residential units in real estate project Eywa Dubai “Tree of Life” (the “Project”).

For the avoidance of doubt, the Programme applies only to purchasers who execute a Sale and Purchase Agreement (“SPA”) after the official launch date of the Programme. Purchasers who executed an SPA prior to the Programme launch are not eligible to participate in the Programme.

The Programme is designed to provide limited financial assistance towards certain approved relocation and temporary accommodation costs incurred by eligible purchasers relocating to Dubai prior to the completion and handover of their purchased unit.

Participation in the Programme is subject to:

  1. these Terms and Conditions;
  2. availability of Programme slots;
  3. execution of the Sale and Purchase Agreement (the “SPA”);
  4. execution of a Relocation Support Agreement (the “RSA”);
  5. satisfaction of all eligibility, documentation, and compliance requirements.

The Programme does not constitute a guarantee of reimbursement of relocation or accommodation costs, and the Company shall only cover costs expressly approved in writing and within the budget limits specified in the RSA.

For the avoidance of doubt, the Programme does not constitute a discount, rebate or reduction of the purchase price of the residential unit. The Programme represents a discretionary support initiative, independent from the agreed purchase price under the SPA.

For the avoidance of doubt, the Programme does not constitute a discount, rebate or reduction of the purchase price of the residential unit. The Programme represents a discretionary support initiative, independent from the agreed purchase price under the SPA.

2. ELIGIBILITY REQUIREMENTS

A purchaser may qualify for participation in the Programme only if all of the following conditions are satisfied:

  1. The purchaser must be a new purchaser who executes the SPA after the official launch date of the Programme.
  2. The purchaser has purchased a residential unit in the Project.
  3. The purchaser has executed a valid SPA.
  4. The purchaser has paid the required SPA payments, including:
    • the initial purchase instalment (currently 30% of the purchase price), received by the Company directly from the purchaser named in the SPA, and not from any third party; and
    • the applicable Dubai Land Department registration fee (currently 4% of the purchase price).
  5. The purchaser submits a Complete Application through the official Programme website: www.eywalovesyou.com, in accordance with Section 4.
  6. The purchaser successfully passes all KYC, AML and sanctions screening checks conducted by the Company.
  7. The purchaser executes the RSA within the period specified by the Company.

The Company may reject an application where:

  • required documents are incomplete or missing;
  • information provided is inaccurate or misleading;
  • compliance checks are not satisfied;
  • Programme slots are no longer available;
  • the applicant fails to execute the SPA or RSA within the required timeframe.

The purchaser must remain the legal purchaser of the residential unit under the SPA and must not assign, transfer or otherwise dispose of the SPA prior to handover unless otherwise approved by the Company.

The Company reserves the absolute right, at its sole discretion, to accept or reject any application for participation in the Programme.

3. PROGRAMME DURATION

The Programme shall remain available until June 30, 2026, unless earlier terminated by the Company.

The Company may modify or discontinue the Programme with respect to future applicants. .

However, such modification or termination shall not affect purchasers already approved into the Programme and who have executed the RSA, except in cases involving:

  • fraud or misrepresentation;
  • breach of these Terms or the RSA;
  • termination or cancellation of the SPA;
  • compliance or regulatory requirements.

4. PROGRAMME SLOT LIMITATION

Participation in the Programme is limited to 10 (ten) approved purchasers.

Programme slots shall be allocated on a first-come, first-served basis, determined by the time the Company receives a Complete Application. The Company’s determination of the order of applications and allocation of Programme slots shall be final and binding.

  • 4.1 Complete Application

A Complete Application means submission of the official Programme application together with all required documentation, including:

  • completed Programme application form,
  • identification documents,
  • SPA details,
  • proof that the SPA payment has been received in full by the Company from the same person/entity named as the purchaser in the SPA,
  • any additional documentation reasonably requested by the Company.

For the avoidance of doubt, any payments made by a third party not identified as the purchaser in the SPA shall not be accepted and shall not constitute valid payment for the purposes of completing the application.

Incomplete applications shall not reserve a Programme slot.

  • 4.2 Application Timestamp

Application order shall be determined based on the timestamp recorded in the Company’s internal system, using Dubai time.

The Company’s system records shall be final and binding except in cases of manifest error or fraud.

  • 4.3 Conditional Reservation

Upon receipt of a Complete Application, the Company may issue written confirmation that a Programme slot has been conditionally reserved.

A slot becomes final and confirmed only after:

  • execution of the SPA,
  • payment of required SPA payments,
  • execution of the RSA,

within 10 (ten) business days, or such other period specified by the Company in writing.

  • 4.4 Failure to Complete Requirements

If an applicant fails to complete the required steps within the specified timeframe:

  • the slot reservation automatically lapses,
  • the slot may be offered to the next eligible applicant.

  • 4.5 Waiting List

Where more than 10 (ten) eligible applications are received, the Company may maintain a waiting list.

Slots may be offered to waiting list applicants if previously approved participants withdraw or become ineligible.

5. MAXIMUM RELOCATION SUPPORT

Each approved participant shall receive relocation support up to a maximum budget determined by the type of residential unit purchased. The applicable budget shall be determined based on the category of the residential unit specified in the executed SPA.

Maximum Relocation Support by Residence Type:

2-Bedroom – Type A: up to AED 1,000,000

2-Bedroom – Type B: up to AED 1,000,000

2-Bedroom – Type C: up to AED 650,000

3-Bedroom Residence: up to AED 1,200,000

4-Bedroom Residence: up to AED 2,000,000

5-Bedroom Residence: up to AED 2,500,000

The approved budget:

  • represents a maximum cap only,
  • does not constitute a guaranteed payment,
  • may only be used for approved Programme expenses.

For the avoidance of doubt:

  • each residential unit qualifies for one Programme allocation only,
  • joint purchasers shall not receive separate allocations,
  • unused budget amounts shall not be paid in cash,
  • unused amounts expire automatically upon Programme termination.

Where the purchaser changes the residential unit prior to execution of the SPA, the applicable relocation support budget shall be determined based on the category of the unit stated in the executed SPA.

6. SCOPE OF RELOCATION SUPPORT

Subject to the RSA, the Company may approve payment or reimbursement of costs relating to relocation and temporary accommodation, in accordance with the approved Programme budget.

  • 6.1 Covered Rental and Accommodation Costs

    Eligible rental and accommodation support may include:

  • base contractual rent payable under the tenancy agreement,
  • refundable security deposit,
  • licensed real estate broker commission,
  • utilities (including DEWA),
  • internet and telecommunications,
  • district cooling,
  • municipality fees,
  • parking charges,
  • maintenance not covered by landlord obligations,
  • and other reasonable occupancy-related costs.

All such costs shall be subject to prior written approval by the Company and must remain within the approved Programme budget.

  • 6.2 Excluded Costs

The Programme shall not cover personal living expenses, including but not limited to food, groceries, personal transportation, entertainment, or other discretionary expenses of the participant.

  • 6.3 Budget Limitation

All costs covered under the Programme, including rental, accommodation, utilities, and related expenses, shall in aggregate not exceed the approved Programme budget. Any costs exceeding the approved Programme budget shall be borne solely by the participant.

  • 6.4 Furnished Properties

Where the rental property is furnished, the Programme may cover the rental amount inclusive of furnishing, provided that such cost is reasonable, approved by the Company, and remains within the approved Programme budget.

7. RELOCATION EXPENSES

Subject to prior written approval, eligible relocation expenses may include:

  • relocation flights,
  • shipping of household goods,
  • packing and unpacking services,
  • relocation service providers,
  • customs handling,
  • storage services,
  • pet relocation,
  • temporary hotel accommodation.

Only costs supported by valid invoices and payment proof shall be eligible for reimbursement.

Expenses incurred without prior written approval by the Company shall not be reimbursed.

The Company may reject any expense that:

  • materially exceeds prevailing market value as reasonably determined by the Company,
  • lacks proper documentation,
  • has not been pre-approved.

The Company reserves the right to verify that any relocation expense submitted under the Programme reflects prevailing market rates.

  • Where the Company reasonably determines that a submitted expense materially exceeds typical market value for comparable services, the Company may:
  • reduce the approved amount to the prevailing market value, or
  • reject the claim in whole or in part.

The Company’s determination of market value shall be final unless manifest error is demonstrated.

8. APPROVED VENDORS

The Company may require the participant to obtain relocation services from vendors designated or approved by the Company. The Company shall not be obligated to reimburse costs incurred with unapproved vendors.

Where a transaction appears non-arm’s-length or involves related parties, the Company may reject the claim.

9. RENTAL ARRANGEMENTS

Rental accommodation may be proposed by either the Company or the participant. All rental arrangements shall be subject to the Company’s prior written approval.

The type of rental accommodation must correspond to the type of residential unit purchased under the SPA. For example:

  • a purchaser of a 2-bedroom unit shall be eligible only for rental of a 2-bedroom apartment;
  • a purchaser of a 3-bedroom unit shall be eligible only for rental of a 3-bedroom apartment;
  • etc.

Any deviation from this requirement shall be subject to the Company’s prior written approval.

The tenancy agreement shall be entered into directly between the buyer and the landlord.

The Company shall not act as:

  • tenant
  • landlord
  • guarantor
  • co-tenant

All obligations under the tenancy agreement remain the responsibility of the purchaser.

The Company reserves the right to review and verify that any rental arrangement reflects fair market value and is consistent with the approved Programme budget. Where the rent materially exceeds market value or the approved budget, the Company may adjust the approved amount accordingly.

10. LONG-STOP SUPPORT DATE

Programme support shall end on the earliest of:

  • handover of the purchased unit,
  • exhaustion of the approved relocation support budget,
  • termination of the SPA,
  • termination under these Terms,
  • 12 (twelve) months from the commencement of Programme support.

For the avoidance of doubt, delays in construction or handover shall not automatically extend Programme support.

Programme support shall in no event exceed the approved Programme budget.

11. RELOCATION SUPPORT AGREEMENT (RSA)

Participation in the Programme requires execution of a RSA.

The RSA shall define:

  • approved relocation budget,
  • eligible cost categories,
  • payment procedures,
  • documentation requirements,
  • duration of Programme support,
  • termination conditions,
  • clawback provisions.

No payments shall be made until the RSA has been executed.

In the event of inconsistency between these Terms and the RSA, the RSA shall prevail.

12. FRAUD, MISREPRESENTATION AND AUDIT

The Company may suspend or terminate Programme participation where:

  • false information is provided,
  • documents are falsified,
  • invoices appear inflated,
  • collusion with vendors is suspected,
  • duplicate claims are submitted.

The Company reserves the right to request original documentation and conduct verification or audit of claims.

The Company may recover any amounts paid where fraud, misrepresentation or breach of these Terms is discovered.

13. TERMINATION OF PARTICIPATION

Programme participation shall terminate automatically if:

  • the SPA is terminated,
  • the purchaser defaults under the SPA,
  • the purchaser breaches the RSA,
  • the purchaser fails compliance checks,
  • the purchaser provides misleading information,
  • the unit is resold or transferred.

Upon termination the Company may:

  • suspend further payments,
  • cancel remaining budget,
  • recover amounts paid in error.

Programme benefits shall automatically terminate upon any assignment, resale, transfer or nomination of the residential unit.

If Programme participation is terminated due to purchaser default, the Company may recover any relocation support amounts previously paid.

14. LIMITATION OF LIABILITY

The Company shall not be liable for:

  • delays in construction or handover,
  • visa or immigration delays,
  • landlord disputes,
  • relocation service failures,
  • shipping or customs delays,
  • rental market fluctuations,
  • acts or omissions of third-party providers.

The Company’s liability shall not exceed the maximum approved relocation budget under the RSA.

The Company shall not be liable for any indirect, incidental, special or consequential damages including loss of opportunity, loss of profit or personal inconvenience.

15. NON-RELIANCE ON AGENTS

Real estate agents, brokers, marketing representatives and consultants are not authorized to amend or interpret the Programme.

Purchasers acknowledge that they have not relied on any marketing materials, verbal statements or promotional representations not expressly included in these Terms or the RSA.

The Company shall not be bound by any representations made by agents that are not expressly confirmed in writing.

Purchasers acknowledge that participation in the Programme is separate from and does not affect the agreed purchase price or any other commercial terms of the SPA.

16. NON-TRANSFERABILITY

Programme benefits:

  • are personal to the approved purchaser,
  • may not be assigned, transferred, sold or pledged,
  • may not be exchanged for cash.

Participation terminates automatically upon resale or transfer of the unit.

17. DATA PROTECTION AND COMPLIANCE

Participants consent to the processing of personal data for the purposes of Programme administration, compliance checks and contractual obligations. Participants confirm that any personal data provided to the Company has been lawfully obtained and may be processed for Programme administration.

The Company may share necessary data with relocation service providers, brokers and other third parties involved in the Programme.

18. FORCE MAJEURE

The Company shall not be liable for failure or delay in performing its obligations under the Programme where such delay or failure results from events beyond the reasonable control of the Company, including but not limited to natural disasters, government actions, regulatory changes, pandemics, labour disputes or supply chain disruptions.

19. GOVERNING LAW

These Terms shall be governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

20. AMENDMENTS

The Company may amend these Terms at any time with respect to future applicants. Any amendments affecting approved participants shall require written agreement between the parties.

Back To Top
Theme Mode